What does an AI agent do that a chatbot doesn't?
A chatbot answers. An agent completes a task: it searches, decides, writes, forwards — and knows when to call a human.
A 2026 AI agent is a language model (Gemini, OpenAI or Claude) plus three things: your own knowledge (documents, price list, FAQ, CRM — connected through a RAG system), tools (calendar, e-mail, forms, shop API, whatever the model may use), and rules (what it may do alone, what a human must approve). That is what turns it into a colleague rather than a toy.
We build three jobs most often, because their return is the clearest:
- Customer-service agent for a website, Messenger or WhatsApp: answers in 15+ languages from your own material, books, opens tickets, and hands complex cases to a person — with the full history.
- Quote-request agent: pre-screens and clarifies incoming requests, fills the CRM, drafts the proposal outline. That is what runs on our site: the chat widget and the quote form share the same system.
- Content pipeline: a semi-automatic production line from brief to finished social video — the engine of our social sprint, which we also build for clients.